Cancellations and Refunds

Contact support@favorform.com as soon as possible to request a cancellation or report an order problem. Before production begins, FavorForm will review the cancellation based on custom setup already completed, molds or artwork prepared, materials purchased, and other nonrecoverable costs.

Deposits are not automatically refundable. Approved refunds are determined from the accepted quote, the stage of work, custom setup costs, purchased materials, completed work, and the reason for cancellation. After production begins, custom orders may be nonrefundable except where FavorForm confirms an incorrect or damaged order.

For an incorrect or damaged order, contact FavorForm promptly with the order reference, a description, and clear photographs of the product and packaging. FavorForm may offer correction, replacement, partial refund, or refund as appropriate to the verified issue.

Approved card refunds are submitted to the original payment method. Stripe and the customer's financial institution control processing and posting time, so FavorForm cannot promise an exact date that funds will appear.